Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Checking entrances and item dimensions
Will that sofa actually pass through the door? Measuring before you book is one of the most useful steps you can take. Note the height, width and depth of each large item, then measure the entrances involved: doorframes, hallway turns, stair landings and any lift at either address. Record the numbers rather than estimating, and photograph awkward pieces if it helps you describe them. If an item can be dismantled, note which parts come apart and their separate sizes. This information lets the team match the job to a small van, Transit, Luton, dropside or crew van where available. Also list the access arrangements at each end, including a contact name and number for whoever controls the property, and include your hire dates so the quote reflects the full picture.
Writing out your unloading plan
In what order will things be dealt with? A simple written plan can answer that before the day arrives. List every item, its dimensions and its destination room or address, so the picture is complete before you enquire. Putting this on paper often highlights questions early, such as whether a particular piece needs a larger van or whether a delivery to two addresses fits within one hire period. Note recipient contact details for each stop so you can confirm someone will be present. If helpers are joining, record who is attending and when. Share the plan and your access arrangements when you enquire, and add any questions that remain open, such as whether a dropside or crew van suits the job better, so nothing is decided on guesswork.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.