Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Moving boxes you have packed yourself
A box list is the first thing to write down. Count how many you expect, note their approximate sizes, and mark which contain fragile items so the details are ready if asked. Record where each group of boxes is heading, since a split delivery, some to a house and some to a storage unit, changes the information the team needs. Note the dates and the access arrangements at each end, including any time restrictions at the buildings involved. If friends are helping on the day, write down when each is available. Keep the list with you when you contact the team, and ask any remaining questions, such as which van sizes could suit your count, before booking.
Recording where each box belongs
Deciding in advance which boxes belong where is a small job that pays off later. As you pack, note on each box the room it is meant for, and keep a running list: six to the kitchen, four to the bedroom, two to the garage. If some boxes are staying in storage, mark them separately and record the unit number. Write down any items that need to reach a particular person, such as a lamp promised to a relative, along with a contact number for them. When you request the hire, mention the split so the team understands the shape of the job. Questions that remain open, like access times at the second address, are worth listing before you confirm anything.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.